FAQ

• Ontario & Quebec: $14.99 flat rate
• Other Provinces & Territories:
  • $24.99 – $29.99 for orders under $199.
  • FREE SHIPPING for orders over $199

We ship from Ontario using Canada Post Expedited Mail. Delivery typically takes:

• Ontario: 1–2 business days
• Other provinces: 2–5 business days
• Remote areas: 3–8 business days

Once your order is placed, you’ll receive a tracking number via email so you can follow your package.

📦 Please note that while our carriers are generally reliable, occasional delays can happen but most of the time they are relatively on schedule.

Most orders arrive within 2–5 business days, depending on your location, the time of your order, and Canada Post’s schedule. Rural or remote areas may take a few extra days.

If your package hasn’t arrived within 5 business days of the expected delivery date, please reach out to us. We’ll work directly with Canada Post to investigate and resolve any delays.

Orders placed before 9 AM PST are shipped the same day, as long as payment has been successfully processed. Please note that payment processing can take up to 3 hours, so we recommend sending your payment well in advance of the cut-off time to ensure same-day shipping.

Canada Post ships Monday to Friday only, so we don’t dispatch orders on weekends. However, you’re welcome to place and pay for your order over the weekend—we’ll continue processing it during that time and ship it out as soon as possible.

Yes! Once your payment is processed, you’ll receive a Canada Post tracking number via email within 24 hours. You can click the link in the email or enter the number directly on the Canada Post Tracking page.

For real-time updates, we recommend adding your email or phone number on the Canada Post site to receive tracking alerts.

If your order hasn’t arrived within three business days after the estimated delivery date, please contact us right away so we can begin a trace with Canada Post.

Once the trace is initiated, Canada Post will investigate, which may take up to five business days. If the package is found, it will be delivered to your address shortly after.

Please note that during peak seasons—like Christmas, Black Friday, or other high-volume periods—delays in scanning, updates, and delivery may occur.

You’ll receive your Canada Post tracking number via email within 24 hours of payment processing, which you can use to monitor your shipment online.

A signature is required upon delivery unless you’ve requested a “no signature” option in advance. Please note that if you choose to waive the signature requirement, we are not responsible for the package once it has been marked as delivered by Canada Post.

All orders are shipped through Canada Post using their Expedited Parcel service to ensure fast and reliable delivery.

While we do not require a signature for delivery, please be aware that once the package is marked as delivered, we cannot offer replacements or refunds if it is lost or stolen. To better protect your order, we suggest opting for signature confirmation. You’re welcome to add any special delivery instructions during checkout, or reach out to us directly at [email protected].

If your Canada Post tracking hasn’t updated for some time, it’s likely due to a missed scan, which happens occasionally. In most cases, the status will update within 24 hours, so there’s usually no cause for concern.

Your privacy is our priority. Every order is discreetly packaged in a plain, unmarked box with no mention of the contents. All items are vacuum-sealed for added protection and confidentiality.

It may take up to 48 hours for Canada Post to update their system with your tracking number. If your tracking still shows as invalid after that time, please contact us at [email protected] and we’ll be happy to assist you.

My Order Says “Delivered,” but I Haven’t Received It

If your tracking status shows “Successfully Delivered” but the package hasn’t arrived, don’t panic—this is often due to a temporary delay rather than a lost or stolen package. Here are some common reasons:

• Canada Post may have pre-scanned the package as delivered, but it’s still out for final delivery and may arrive later that day or the next business day.
• The package might have been delivered to the wrong mailbox or accidentally dropped off at a neighbor’s. We recommend checking with those nearby.

Please note that we cannot be held responsible for Canada Post delivery errors, such as delivering to an incorrect address.

If 48 hours have passed since your order was marked as delivered and it still hasn’t arrived, contact us and we’ll initiate a trace with Canada Post. This investigation typically takes 5–7 business days.

To Help Ensure a Smooth Delivery:

• Double-check that the shipping address you provided is accurate.
• If you’re using FlexDelivery, make sure your Canada Post account number and designated post office (RPO) are included.
• For community mailboxes, ensure your mailbox number is correct.
• If your package seems to be missing, please check with neighbors first—it may have been delivered nearby by mistake.

We appreciate your patience and understanding while we work to resolve any delivery issues.